Spotlight Customer Reviews
Customer Rating: 
Summary: Look for something Better!
Comment: I have owned this phone for over 4 months now and it has it's pros and cons. Pros-touch screen is fun, windows media like excel and word has made some conviences for me, calender helps make my life more organized, instant axcess to the internet is a great help in pinches. Cons-the phone likes to redial the last person you call on the touch screen if you don't lock it..annoying, I have been to the store twice for freezing issues, i suggest downloading a antivirus if you go online. Its a nice phone and the slide out is great with a full view screen. Cheap case scratches and buttons break. Comes with a cute pen. I suggest look for something better and newer.
Customer Rating: Summary: Best cellphone I've had.
Comment: I bought this phone about a year ago and love it its the phone you can dream of. Now all my 4 brothers own one of them at my house they all love it. I cant really complaint about it exept for the price that is really high but its worth it.
Customer Rating: Summary: I agree that this device is a junk
Comment: Especially with Micro$oft mobile OS. It constantly freeze, and now with the 6.1 upgrade, it refuse to play any song on my card and even won't allow me to move files from card to it's own storage.
I start to realize why so many people hate Micro$oft after I quit it. Yes, I worked there. They do NOT care customer and they live in their own world. I know they test their junky softwares using supper fast computers in "vacuum clean" condition and claim they will "work" in real world.
I also blame myself being a software engineer for years and could not figure out how to use a PDA phone.
Customer Rating: Summary: tries to do too much and succeeds at frustrating you...
Comment: I bought this 6 months ago, and initially I was aware of certain complaints that it was quirky and would freeze on occasion. The attraction of all of the capability it offered, the ability to take quality photos, to stream the net, GPS functionality, google maps, read pdf files, work on microsoft word documents, the keyboard and the touchscreen pushed me to it.
Those features are neat when they work, I thought I would be on the net more than I was, considering that the majority of the net offers flash content which the mogul doesnt support means a slow and dumbed down experience, you will eventually find that all you really use it for is to send and receive email. The quirkiness is beyond frustrating, its not just a few moments that you have to wait, its the fact that you have to manually pull the stylus out and close out applications that are opened.
And thats just the beginning. At one point with it I was so upset I had to violently lash out and physically strike a notepad I had laying around repeatedly when i mistakingly left a box checked while "synching" my contacts from another email acount with the phone and inadvertently erased all of my phone numbers. There was no warning for that, no way to know that was the consequence, and Im not the only one that this has happened to.
Another moment I wanted to hit something was when for some stupid reason i was unable to stream satellite radio through the internet feature as I usually was able to. After HOURS and Im talking HOURS of research on the net I found that the culprit was a microsoft word document that had been created, and for no other reason than that.
The phone will freeze up on you at least twice a day, no big deal right? It takes 5 minutes to boot up! WTF? Youre out of touch with the world because you have a phone that tries too hard to be a laptop. I have wasted so much time with this, and I have been so frustrated with it. I have come to within a threads distance from throwing this phone at a wall as hard as I can. If you value your happiness, do not allow yourself to be frustrated with this device, it needs to return to the drawing boards and the kinks need to be ironed out big time.
I have reached my limit with it. Having turned off my data plan with sprint because I cant justify the $35. extra a month for the ability to check my email on the go, I dont use any of the features, I dont like having to pull the stylus out to tap the touchscreens numbers as though I were a surgeon at an operating table. Dial a number in the car? Dont even try it!
So today, the end of my relationship with this device, I tried to make a word document, and then upload it onto my pc. I initially tried to locate the file through the tethered connection, activesynch, nothing. So I pulled out the storge card, and put that in a card reader. Found what appeared to be a file but all that will display in Word on the pc is something in klingon. I am prompted to choose a script, I have a microsoft script for every language to choose from, after trying vietnamese and a few others I realize that an hour has passed!
Between pulling the data card out of the phone and plugging and unplugging the usb cable and everything else my heartrate picked up, i actually had to stop and rationally count to ten taking deep breaths after a bit of this. I really, really just wanted to hit this phone at this point. I have decided to sell it on ebay, pray that youre one those that is in the market for a PDA phone that happens to read this before perusing ebay for one.
I should do the right thing and walk to the end of the earth and throw this piece of crap back to the gods like the protagonist from "the gods must be crazy" felt he had to do with the coke bottle.
Everyone gets this phone and owns it for a few weeks or a month and is initially impressed with it, ask the owners that have had it for more than a few months, they will tell you, it is unreliable, quirky, and the features become a novelty, in the end all you want to do is make phone calls with it, and to do that youre required to have both of your hands free to extract the stylus from the phone, and then carefully press the teeny weeny numbers on the screen, then return the stylus. And its weight and heft become apparent at this point, I am getting rid of this phone and getting a flip open phone that I can just flip open with my thumb and with one hand dial numbers and return the phone to my pocket where it will fit comfortably when Im done. And the battery on said phone will last longer than 8 hours, and the phone wont freeze.
Total piece of crap, take heed.
//UPDATE// 30 July 2008
So I had just written this review, and today I was in the middle of composing a lengthy text message when the phone received a text message. That was enough to freeze it, and force me to pull out the stylus and do a soft reset and lose the message I was working on. The phone booted back up and I went back to sending the text message having to start all over again. Then on its own, while I was in the middle of the text message a display appeared stating that I the phone was trying to synch with the pc and it wasnt even connected! I tried to stop whatever it was doing but it wouldnt respond, so again I had to do a soft reset, this time it was taking quite some time to boot back up, the HTC logo appeared and then below it said "radio intereference" or something. Again I had to do a soft reset, the HTC "smart mobility" logo would appear but then nothing. Again soft reset, nothing. Remove batter, ok logo back on then nothing. Plug phone into power, red light. Not good.
So after all of this, this phone finally kicked the bucket when it tried to compose and receive a text message. What a joke. 6 months, thats a short lifespan. Miraculously, a customer service rep was nice enough to agree to send me a free phone of my choosing, the only model I could think of with a qwerty keyboard and one that didnt try to reinvent the wheel was the lg rumor. So thats coming and this piece of junk is going back to sprint so the mad scientists can figure out what all the fuss is.
Do your homework, do some research, google keywords such as "battery life", red light battery dead, freezing, problems, etc. Not a good phone, dont do it.
Customer Rating: Summary: It's junk!
Comment: My boss gave me this thing to do my job, and I absolutely HATE IT!
This PDA is SO BAD. No headphone port. What jackass makes a POCKET PC that's capable of playing MP3 and intenret radio with no HEADPHONE PORT!?!
